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Privacy Policy

GDPR Privacy Notice and Cookies Policy

At Prickly Fish Farm, we are committed to maintaining the trust of our website visitors, and the security of their data. Prickly Fish Farm does not share email lists or customer data with other businesses for marketing purposes. Not ever. However, we appreciate how important data security is these days, and that that our customers want to know what data we store and how we use it.

In this Privacy Policy we provide lots of detail on what personal information we might collect and what we use it for, the limited conditions under which we may disclose it to others, and how we secure it.

Who we are

Prickly Fish Farm is a small business owned and operated by Richard Wood and Shadow Hall-Wood. Richard is a web designer and Shadow is a garden designer. You can find out more about what we do and why we do it on the about page.

How do we collect information?

We collect information about visitors to our website in a number of different ways. For example, when you browse the website, sign-up to our blog mailing list, or make a purchase online.

Website Cookies

Our website, like most others, uses a special type of file called a cookie to collect information about the way people browse the site. The file is stored on the viewers computer, and records information like pages viewed. We use the information gathered by cookies to improve your experience on the website, and to look for ways to improve the user experience in the future. Cookies are never used to collect personal information like your name or address.

Google Analytics

When someone visits www.Prickly Fish we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

What type of personal information is collected from you?

The personal information we collect might include your name, address, email address, phone number, IP address, and information regarding what pages are accessed and when

How is your information used?

We may use your information to:

  • Complete orders that you have submitted through our online shop, so we can process your payment, confirm transaction details (typically via email) and arrange delivery of the goods or services.
  • To carry out our obligations arising from any contracts entered into by you and us.
  • Dealing with entries into any competitions.
  • Seek your views or comments on the services we provide.
  • Notify you of changes to our services.
  • Send you communications which you have requested and that may be of interest to you. These may include newsletters, information about offers, competitions, and other garden related activities.
  • Process a job application to join the Prickly Fish Farm team.

Processing payment

When you make a purchase through our website your payment is processed by PayPal, or by a card processing company called Stripe , who specialises in the secure online capture and processing of credit/debit card transactions. We never store card details ourselves. If you have any questions regarding secure transactions, please contact us.

Mailing lists

We use a company called MailChimp to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of our emails, or by emailing our data protection officer Richard Wood.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. You can do this on our website if you have and account, or by emailing your request to our data protection officer, Richard Wood, at [email protected].

Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] Fish or by writing to Prickly Fish Farm, The Old Post Office, Yarmouth Road, Smallburgh, Norwich, Norfolk, NR12 9AD.

Changes to this Privacy Notice

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

This policy was last updated 9th August 2019.